HSBC Direct offers you total protection of your assets and personal data in our bank. We prevent any possible fraud from every contact point, whether it be when you gain access to our bank or when we get in touch with you. Your peace of mind is our top priority.
In the case of any suspicious fraudulent activity, you may report to us by writing to service@hsbcdirect.com.tw. We will further investigate and post the confirmed fraud cases on the Alert area of our website for your reference.
What's more, our security shield has many key security features for your protection. Click on any of the eight elements on the security shield, or read more below.
Internet Protection
As an HSBC Direct customer, you are fully protected against third party fraud when using the HSBC Direct service. In the unlikely event that money is taken from your account without your permission, you will not suffer any loss..... Recently, some banks have found that fraudsters create e-mails masquerading as banks asking customers to update their personal information. Such e-mails may include a link to a fraudulent site known as a 'spoof' site, since it's crafted to look just like the official site of the bank you are a customer of. Some customers unknowingly fall into the trap and willingly provide the requested information to what is believed to be a trusted site. As a result, the unsuspecting customers are tricked into giving out information that can lead to risks such as account theft, identity theft and computer infection. Therefore, HSBC Direct reminds you of the following:
Make sure that the bank's URL is correct prior to any transaction. You may bookmark and add www.hsbcdirect.com.tw into your 'My Favorites'.
Check your accounts more frequently and always double check the amount of funds in the account after every transaction.
Please click here for more online security detail.
Besides, as regulated in Article 14 Session 2 of "Personal Internet Banking Service Terms and Condition template": "In the dispute of third party fraud which compromises security protection or utilizes the defect of computer system, the bank is responsible to prove with evidence that such a fact does not exist or any of the loss or damage caused by hacker intrusion will be borne by the bank. In other words, if you have not released your user name and password to anyone, but your deposit in the bank is stolen due to the design defects of internet banking which caused the hacker intrusion, the bank is fully liable for your loss.
Five Golden Rules to keep your PC healthier! The HSBC Group has developed 5 Golden Rules that will greatly increase your PC's protection. Click here to access "The 5 Golden Rules".
Email Protection
HSBC Direct will use the secured Bankmail feature of Personal Internet Banking for online account correspondence, which you initiate.....
We protect the confidentiality of all your personal information and will not ask for your personal information via emails.
No one at HSBC Direct will EVER ask you for your password via email.
If HSBC Direct sends e-mail to your personal e-mail address, it will always include a personal or account identifier. Any links included will be to an HSBC web site information page, not directly to a page that requires log-in credentials or personal information.
If you receive suspicious emails asking for your login information, please do not respond and contact us immediately for our investigation.
SMS Protection
We protect the confidentiality of all your personal information and will not ask for your personal information via SMS with a call back number..... The National Police Agency has set up an Anti-fraud SMS reporting number "0911511111" to investigate and intercept any fraud SMS. If you receive any suspicious fraud SMS, please "Forward" it to "0911511111" and the police will then investigate and validate the contents. If it is a fraud SMS, it will be blocked by the Telecom company.
In the case of a fraud SMS being related to HSBC Direct, we would very much appreciate it if you can contact us.
ATM Protection
The HSBC Direct ATM card/Visa Debit card is a highly protected chip card. You can fully utilize it with peace of mind. Furthermore, HSBC Direct ATM card/Visa Debit card can only access the master account linked with the card number and cannot access sub-accounts. Therefore, putting the majority of your money under sub-accounts can minimize risks.....
Never follow stranger's instructions to operate an ATM via phone. Please note that the ATM of each bank:
Can only transfer money out and not in.
Can not cancel installment or remedy any fund transfer error.
Call Center Service Representatives Regulations
Every phone call from HSBC Direct will show our customer service hotline number 02-8073-3988. Please do not call back to unreliable sources.....
We protect the confidentiality of all your personal information and will NEVER ask for your phone banking PIN via phone. For any identification verification, you can enter your phone banking PIN via IVR.
If you receive any suspicious phone calls asking for your login information, please do contact us immediately.
Frontline Employee Regulations
For your own protection, please note that our Direct Banking Specialist will NEVER do anything to damage your personal information and financial security.....
Please note that our Direct Banking Specialist will NEVER do:
Accept any cash from you. Please make deposits to your HSBC Direct Savings Accounts via electronic transfers.
Take away the original copy of your ID card - Your ID card will be returned to you immediately once verification is completed.
Ask for your personal username and password - Your username and password are used to access your bank account. Please do not disclose them to anyone including our Direct Banking Specialists.
Suggest changes to your designated accounts - Only you are authorized to determine your designated accounts. Our specialists are not permitted to ask you to change your personal or transactional data.
Provide his/her personal email address to you. Our specialists are not permitted to provide you with his/her personal email address or send you any information unauthorized by bank.
Ask for your personal data under any circumstances. Specialists are also not permitted to request personal data via SMS.
Ask you to sign any documentation except for account opening or service application documents.
If our Direct Banking Specialist attempts to violate any of these actions, please refuse and contact us immediately.
Personal information Protection
To protect your personal information, we will not show your registration data online except your name and email address.....
We use 128-bit SSL encryption, which is accepted as the industry standard level for Internet banking. Encryption converts your data into an encrypted form before it is sent over the Internet, stopping unauthorized users from reading the information.
Our secured email service, within Internet banking is also protected with our advanced encryption technology e-notification to your public email address will never contain your personal information.
Our systems have multiple firewalls to prevent unauthorized intruders from accessing your personal information.
Our anti-virus software is kept updated.
We use cookies on our HSBC Direct site during your Internet banking session, but these cookies do not contain personal data.
Deposit Insurance Protection
HSBC Direct is insured under CDIC deposit insurance..... As regulated by Deposit Insurance Act in Taiwan, Financial institutions duly approved under the law to accept deposits are required to take part in deposit insurance provided by the Central Deposit Insurance Corporation (CDIC). This system is designed to ensure the rights of depositors and maintain the stability of the financial system. HSBC is insured under CDIC deposit insurance. Effective from 01Jan2011, CDIC compensates each depositor for up to NT$3 million. The coverage is only for the deposits defined in the Deposit Insurance Act.
For more information about CDIC insurance, please visit www.cdic.gov.tw.
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