Data Security

The security of your data and your privacy is well protected by HSBC Direct. We require all our employees to exercise the highest degree of sensitivity when handling your personal information. To ensure maximum protection of your privacy, we only allow a very limited number of HSBC Direct banking specialists to have the authorization to access your personal information.

Furthermore, HSBC Direct will not sell your personal information with any third-party company and our banking systems are specially designed to prevent any unauthorized access or break-in.

Security is our top priority. The Hongkong and Shanghai Banking Corporation Limited ( "the Bank" ) will strive at all times to ensure that your personal data will be protected against unauthorized or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.

The secure area of our website supports the use of Secure Socket Layer ( SSL ) protocol and 128-encryption technology - an industry standard for encryption over the Internet to protect data. When you provide sensitive information such as credit card details, it will be automatically converted into codes before being securely dispatched over the Internet.

Our web servers are protected behind "firewalls" and our systems are monitored to prevent any unauthorized access. We will not send personal information to you by ordinary email. As the security of ordinary email cannot be guaranteed, you should only send email to us using the secure email facility on our website.

All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that the Bank will comply with all statutory and regulatory requirements in the Hong Kong Special Administrative Region concerning the retention of personally identifiable information.