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• If you still remember your Phone Banking PIN, please contact us on 02-8073-3101. An HSBC Direct banking specialist will assist you.
• If you forget your Phone Banking PIN, please download the "Phone Banking PIN Reset Application Form" from the HSBC Direct website, tick "Phone Banking PIN Reset", make sure your signature matches the signature / chop appearing on your HSBC Direct General Agreement for Accounts and Services, and mail it to the address stated in the form. We will mail your new Phone Banking PIN to your correspondence address. Upon receiving your new PIN, please contact us on 02-8073-3101 and our specialists will assist you.

Please note: If your current address is not available for you to receive correspondences, please visit HSBC Taiwan branches to change your address first. This will shorten your time before you receive your Phone Banking PIN.